Shipping & Policies

Shipping

All orders will ship within 7 days. We strive to get your order out as soon as possible and if we can get them out sooner then we definitely will! All orders will ship First Class mail via USPS.

Shipping Disclaimer: Wild Creek Co is not responsible for lost, damaged, or stolen packages. Delayed scanning on USPS part is beyond our control once the package leaves our premises. Please allow 48 hours for USPS to update their tracking. What you see on their site is what I see. Please contact your local post office for these rare instances/situations.

Refunds

All sales are final. We do understand that sometimes things happen, we get it! As long as the item is clean, unwashed, unused and sent back, we will happily send you a new product that fits your needs. Every item is carefully inspected before shipping, although rare that we send a faulty item, it does happen. Same applies for this for returns.

Frequently Asked Questions

I ordered the wrong item, it isn't what I pictured, my product is faulty, what should I do?

All sales are final. We do understand that sometimes things happen, we get it! As long as the item is clean, unwashed, unused and sent back, we will happily send you a new product that fits your needs. Every item is carefully inspected before shipping, although rare that we send a faulty item, it does happen. Same applies for this for returns. Abrasion or wear & tear is not considered faulty. The product must be returned for assessment at purchasers cost in order to be eligible for a exchange.

Care instructions

Expect about 6 months use out of each item but please note cosmetic wear and tear might start earlier. Your items are best kept in a cool, dry and well aired place. Heat and humidity, saliva, spitup, food and drink spillages, dirt or sand will accelerate wear and tear of your product.

Do you ship internationally?

Yes! Please just use the drop down menu and choose your country for shipping. We cannot be responsible for any duties or other fees related to customs. International orders will ship First Class International Mail via USPS. It has been our experience that they take between 2-5 weeks to arrive after date of shipment.

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