What forms of payment do you accept?
We accept American Express, Apple Pay, Discover, JCB, Visa, MasterCard, PayPal and Afterpay payments.
What exactly is Afterpay?
Afterpay is a service that allows you to pay for your order in four installments (every two weeks). This service is interest free and super easy to sign up for!
Do you ship outside the U.S.?
Oh yes! We have a large international following and we adore our international customers. Please be aware, we are not responsible for custom/duty fees; you should factor this in when placing an order with us. International orders typically take 1-3 weeks to arrive and you will receive tracking information. You should also know, we have no control over your package once it leaves our facility; it is then in the hands of our postal service before being transferred to yours. If you should have questions about where your order is, please check your tracking information and use it when contacting your local post.
Do I have to pay sales tax?
We are required by law to charge sales tax on orders shipped within the State of Arkansas. We do not charge sales tax for orders shipped to other states.
How quickly will my order ship?
Most of our orders will ship out within 2-3 business days. Our business hours are M-F 10-4 CST, meaning if you place an order after 4pm, it is technically the next business day for us. During holiday season or large product drop expect a day or two delay. If you need your order in a rush, please contact us. Even if you choose rush shipping, still send us an email because we will not see your rush shipping until we go to process the order. We cannot refund orders that did not make it to you in time for a birthday party or shower if you do not contact us in advance to work with you to meet your shipping window.
Can I track my order?
You bet! You will receive a shipping confirmation e-mail with tracking information. If you don't receive one within 2-3 days, first check your junk mail as these emails sometimes get stuck there. If you still can't find it then do feel free to contact us.
Do you offer gift wrapping?
Yep! Unless the product is large or oddly shaped, we definitely do. You can add gift-wrapping at checkout. All of our gifts are wrapped in eco-friendly kraft paper (100% recycled and bio-degradable) and tied with super cute twine or silk ribbon. We are excellent gift wrappers.
What is your return policy?
We want you to feel totally comfortable placing your order with us! We accept returns for a refund of the purchase price up to 30 days after you have received the order, as long as items are unopened and in new condition. To begin a return, please contact us.
What if there is a mistake or damage with my order?
This rarely happens, but if it does, rest assured we WILL make it right. Simply contact us when you receive your order and we will do our absolute best to tidy everything up immediately.
What if my package is lost or stalled?
It is common for packages to halt movement in a distribution center and/or post office, please allow 10 additional business days for package to begin moving again. Once a package has not moved for more than 10 business days (8 weeks for international) we can send out a replacement, if possible. If a package is marked as “delivered” by the USPS or UPS it is your responsibility as the recipient to track it down with your local post office. Please be sure to check around your home/yard as well as check with your neighbors. You would be surprised how many packages are left inside open garages, behind gates, or under patio furniture. The best luck with packages marked as delivered is to speak with your local post office and the actual person that handles your mail.
Do you wholesale?
We do not wholesale, we do not feel our efforts are best served with wholesale at this time.
Do you work with influencers?
Our marketing plan does not currently involve influencer work. We focus our marketing efforts on building a social media space that we find is intriguing on its own and spend loads of time curating a unique and beautiful selection of toys and goods that speak for themselves. We get many emails everyday asking to work with us and, unfortunately, cannot afford the time to respond to them.